New Research: The 2017 Consumer Trends Report

Kibo is pleased to share our newest research on consumer desires and expectations. As a follow up to our consumer trends report from last year, the 2017 edition sheds more light on the customer and helps demystify the kind of technology needed to provide shoppers with the experiences they want. Kibo’s Consumer Trends Report, 2017 Edition Many organizations have omnichannel plans or implementations in progress, and this year’s report explores the pulse on consumer trends to help …
Read More
Does Your Mobile Commerce Strategy Demand an App?
It goes almost without saying that the mobile commerce revolution is underway. Billions of smartphones connect users to exactly what they want instantly. Many would argue we are post revolution and just living in the new reality of mobile. The growth of mobile is powered in part by the highly contextual nature of the smartphone. Many in the space refer to these interactions as ‘mobile moments.’ Th...

Read more

Why Smart Shoppers Love Your Website, But Hate Your Dealer Locator, Product Recommenders
The Dirty Secrets of Product Recommenders
Product recommendations are a common feature of many eCommerce websites and commerce systems. While simple product recommenders are an important technology, the recommendations themselves are not related to the individual customer. People often think product recommenders and personalization engines are one and the same. There are very distinct differences between the two and how they work. Let’s t...

Read more

3 eCommerce Best Practices to Make the Most of Customer Reviews
3 eCommerce Best Practices to Make the Most of Customer Reviews
By now, customer reviews are ubiquitous, and many merchants offer them on their eCommerce sites using one or another leading vendors’ standard deployments. But new research suggests that the vast potential utility of customer reviews can best be mined by a bespoke approach that shines a light on merchants’ unique brand offerings. In a new study from the Pew Research Center, fully half of U.S. onli...

Read more

New Research: The 2017 Consumer Trends Report
Kibo is pleased to share our newest research on consumer desires and expectations. As a follow up to our consumer trends report from last year, the 2017 edition sheds more light on the customer and helps demystify the kind of technology needed to provide shoppers with the experiences they want. Kibo’s Consumer Trends Report, 2017 Edition Many organizations have omnichannel plans or implementation...

Read more

From The Trenches: NRF 2017 Recap
The 2017 NRF Convention and EXPO, or better known as Retail’s Big Show, was a fantastic event with many takeaways and discussions of industry trends. While many areas of the retail industry were covered, here is a recap of our top findings: Buy Online, Pick Up In-Store (BOPIS) is Table Stakes 2016 was the year of investing in buy online, pick up in-store (BOPIS) fulfillment, especially if one want...

Read more

Artificial Intelligence and eCommerce: Entering this Brave New World
For most merchants, harnessing artificial intelligence, or AI, may seem like too futuristic a goal to add to their 2017 priority lists. But while there’s plenty of hype swirling around such implementations as chatbots and the Internet of Things, the fact of the matter is that ever-more-sophisticated personalization and recommendation technologies are already verging on AI. Merchants should lay the...

Read more

Going Mobile Playbook

Upcoming Events

SHOPTALK: NEXGEN COMMERCE EVENT
March 19-22, 2017 | Las Vegas, NV
Join Us

WOMEN IN RETAIL
April 26-28, 2017 | Miami, FL
Learn More

NSGA CONFERENCE & DEALER SUMMIT
May 21-24, 2017 | Scottsdale, AZ
Learn More