New Research: The 2017 Consumer Trends Report

Kibo is pleased to share our newest research on consumer desires and expectations. As a follow up to our consumer trends report from last year, the 2017 edition sheds more light on the customer and helps demystify the kind of technology needed to provide shoppers with the experiences they want. Kibo’s Consumer Trends Report, 2017 Edition Many organizations have omnichannel plans or implementations in progress, and this year’s report explores the pulse on consumer trends to help …
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Kibo Personalization Maturity Chart
Kibo’s Personalization Maturity Chart
As retailers and manufacturers increasingly adapt to meet their customer’s buying preferences, the focus on personalization has turned toward digital channels and the customer’s personalized experience along the buying journey. We are introducing the Personalization Maturity Chart, outlining the different maturity phases of a personalization strategy, and the corresponding impact to the organizat...

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Amazon disrupts grocery
Has Amazon Disrupted Grocery For Good?
We’ve seen many traditional industries give way to disruptive technologies: Kodak, Blockbuster, and the cell phone to name a few. In each of these situations, an established way of doing things—taking film photos, renting movies from a store, using a non-Internet enabled phone—was usurped by a technological innovation. Over the past few weeks, and the flurry of reporting surrounding Amazon’s acqui...

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on-premise software SaaS, amazon
What To Do On Prime Day If You Aren’t Amazon
The dust is settling on the third-ever Prime Day at Amazon.com, and once again, blockbuster revenues for the eCommerce giants are predicted. While a slew of online merchants tried to ride the wave with limited-time special offers, in the long run merchants can benefit by making Amazon’s priorities – as revealed through its Prime Day discounting strategy – their own. By all accounts, Prime Da...

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3 Ways Omnichannel Merchants Can Avoid Shipping Surcharges This Holiday
The news that UPS plans to add surcharges during peak periods of the winter holiday season has retailers rattled—especially as the costs are likely to hit small- to mid-sized sellers hardest.  But while these new charges are unavoidable to a degree, there’s still plenty sellers can do to shift the messaging spotlight to focus on less-costly alternatives. In mid-June, UPS announced that charges ran...

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Kibo at IRCE 2017
From The Trenches: IRCE 2017 Recap
Now that the flood of emails, promotions, and social media posts on IRCE 2017 have died down a bit, we thought we would provide a view from the trenches on what we heard at the annual expo in Chicago. This year, Kibo had a booth on the show floor, participated in an eCommerce Workshop, and shared a customer case study on B2B personalization up on stage. IRCE 2017 was a great conference, and here a...

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relevant personalization
IRCE 2017 Report: The Data To Power Relevant Personalization Is Within Reach
The 13th annual Internet Retailer Conference & Exhibition, better known as IRCE, was last week, and personalization was the dominant theme. Not only do merchants recognize the brand differentiation potential of one-to-one relevance, but they’re making personalization a reality — often based on data that’s readily available.   From the bevy of vendors promising “AI-powered personaliz...

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The Ultimate Guide to Personalization

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Sept 9-11, 2017 | Rancho Bernardo Inn, San Diego, CA
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