Livechat by Volusion
Integrated Real-Time Chat Client
Talk to your customers from anywhere with Live Chat by Volusion. By using Live Chat you’ll be able to provide your site’s visitors with a real-time communication channel for sales and support efforts.
Talk to your customers from anywhere with Live Chat by Volusion. By using Live Chat you’ll be able to provide your site’s visitors with a real-time communication channel for sales and support efforts.
Features
- Allow visitors to leave a message or email you when you are unavailable
- Customizable chat icons
- Set up canned responses to quickly answer common questions
- Collect information from visitors before a chat begins
- Assign chats to specific agents or let everyone know chat is available
- Allow visitors to request a phone call at a desired time
- Transfer chats between agents, departments, or support tiers
- Record visitor location, local time, weather, current website, and referring website
- Export transcripts of all chat conversations
- Analyze the performance of your agents and team
- Invite visitors to chat automatically
More Info
Classification: Integration
Integrations update Kibo with functionality from a third-party partner.
Support Level: Kibo-supported
Kibo-supported means Kibo develops the application and provides full support for it.
Certified: Yes
Certified applications have been reviewed by Kibo to ensure features are complete, stable, and tuned for optimal performance.
Hosted: Yes
Hosted applications run on the Kibo cloud. If the app is not hosted, you need to run the application on your own server.
Additional Development Requirements: Live Chat account required
Helpful Links: Configuration Guide
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