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Endless aisle can help you offer the same convenience and flexibility of online shopping. And help you attain a number of business results.

Years of predictions finally became reality this holiday season, with mobile activity playing a dominant role. To prepare for 2021, merchants should rigorously test the most popular activities on their own mobile sites, and prioritize…

As mobile investments assume primary importance in the omnichannel shopping experience, merchants must balance building rich experiences with rising consumer expectations for mobile site speed. Prioritizing which programming and design techniques will achieve the greatest…

It’s important to think about BOPAC beyond the logistics. Think carefully about creating the best customer experience to maximize customer retention.

The COVID-19 pandemic has catapulted digital and omnichannel to the top of the priority list for retailers and brands worldwide. And the stakes have never been greater. Those who have already embraced digital and omnichannel…

By now retailers know better than to fear “showrooming.” That’s a good thing. With more and more shoppers researching products on their phones while perusing the aisles, merchants can take full advantage of these multi-channel…

Personal customer service is a crucial brand differentiator, but the growing use of automated tools poses new challenges as well as promising new benefits. Heading into the crucial holiday season, sellers should redouble their efforts…

Millennial stereotypes suggest they do everything on their phones, but in truth they still favor stores as much as other generations – if merchants provide the right store experience. Some 82% of Millennials prefer shopping…

With store closures skyrocketing in recent years, the retail sector is poised to lose over 100 million square feet of space in 2018. This equates to roughly 3,400 expected store closures stemming from what were…

What’s really going on in retail? Bankruptcies and store closures splash across front pages, while at the same time Amazon and Walmart make headlines with their latest and greatest innovations. To determine what is really…

We are all reading the headlines of the retail apocalypse and it is causing retailers and branded manufacturers to rethink their digital and in-store strategies.  A significant portion of these strategic plans involve modernizing the…

Proliferating touchpoints and the meteoric rise of online-only merchants have forced the retail industry into a race to the bottom. But the 2018 Kibo Consumer Trends Survey suggests that the tide is turning, and retailers…

March Madness is one my favorite times of the year. There is something about unpredictable outcomes, the emotion of winning or losing, the challenge of picking the right teams in your bracket, and the anticipation…

By multiple measures, online is surpassing in-store as the growth driver for the 2017 holiday season — and Amazon is leading the way. With the online giant poised to make even greater gains in 2018,…

As the holiday season revs up, many sellers are focused on their promotional calendars, hoping that savvy discounting strategies and big wins on key dates such as Black Friday will bring success. But just as…

There’s good news and bad news in Kibo’s latest survey of retailers’ omnichannel offerings. While merchants are making great strides toward a unified brand experience, the “last mile” of the omnichannel path-to-purchase leaves much to…

Mobile paid search was once considered a bargain buy. Now that the majority of searches occur on mobile devices, however, CPC bids are catching up to reality. ECommerce merchants must invest their paid search dollars…

To no one’s surprise, mobile is merchants’ top priority for 2017 — reflecting the runaway growth of mobile shopping activity. Amidst a bevy of potential priorities, merchants can reap the most benefit from mobile initiatives…

When it comes to eCommerce analytics, the buzzwords are by now well-worn. Say a merchant needs to develop a “360-degree view of the customer,” and she’ll likely respond, “Yeah, yeah. Tell me about it!” As…

It goes almost without saying that the mobile commerce revolution is underway. Billions of smartphones connect users to exactly what they want instantly. Many would argue we are post revolution and just living in the new…

The initial numbers for Kibo’s omnichannel retailers and branded manufacturers have been reported and, similar to last year, Kibo clients are performing above the industry average. Black Friday sales, year-over-year, show the industry average up 11.4…

Even as the evolution of digital stores has brought in-store and online shopping experiences closer together, merchants have been slow to adapt. Despite shoppers’ overwhelming preference for retail brand interactions that seamlessly cross touchpoints, most…

Pop-up stores are a decades-old concept. Previously confined to the role of a seasonal store, today’s new breed of pop-up retail opens a new channel for brand manufacturers and retailers to get creative, innovate, and…

As consumers become increasingly more demanding in their desire for an efficient and unified shopping experience, the role of the retail store is shifting. Brick and mortar fulfillment solutions, such as ship-from-store and in-store pick-up, are…