KIBO Is Where Supply Meets Demand
Sell anything. Deliver reliably. Route orders profitably.
Connect every buy button to network-wide inventory and real-time routing decisions. One platform, one inventory view, one click-to-doorstep workflow to scale your retail growth.
Solving B2C Order Management Comes With Some Serious Benefits
84% decrease in avg. hours to fulfill ship-to-home
58% decrease in avg. hours to fulfill BOPIS
31% increase in average order value
Three Promises. One Platform.
Click-to-doorstep execution that delivers reliably, routes orders profitably, and sells anything.
Every legacy platform treats checkout as the finish line, but modern retail doesn’t work that way. Your storefront captures the payment, but that’s it. Everything else is static, manual, and rife with broken promises.
- 50% of support time consumed by WISMO tickets
- 70% of shoppers churn after one failed delivery
- Split shipments silently erase your margin
Deliver Reliably
Show every customer accurate delivery and pickup choices, and hit them every time.
Failing to deliver on a promise causes more damage than never making that offer at all. Location-level inventory and routing checks at checkout show only the methods each location can keep, native workflows run ship-to-home, BOPIS, curbside, and store transfers, and if the chosen store runs out, an automated transfer rescues the sale instead of cancelling it.
Deliver Reliably
Show every customer accurate delivery and pickup choices, and hit them every time.
Failing to deliver on a promise causes more damage than never making that offer at all. Location-level inventory and routing checks at checkout show only the methods each location can keep, native workflows run ship-to-home, BOPIS, curbside, and store transfers, and if the chosen store runs out, an automated transfer rescues the sale instead of cancelling it.
Route Orders Profitably
Route each order for the lowest cost and the highest-value inventory, automatically.
Fulfillment is where margin quietly leaks. KIBO routes every order by distance, shipping cost, and fewest shipments, consolidates split stock into a single shipment, and can prioritize overstocked locations to clear excess at full price instead of markdowns, with business users shaping the rules through no-code filters, not developers.
Sell Anything
Make your entire network, and every fulfillment model, one sellable pool.
If you can’t see it, you can’t sell it. Warehouses, stores, and third-party vendors appear under one real-time inventory view, dropship partners self-onboard through the Vendor Portal and route through the same engine as your own locations, and subscriptions, pre-sales, and lot- or serial-level stock all sell from the same catalog.
What’s in the Box
Own Every Order, End to End
One order hub captures demand from every channel, from storefronts and marketplaces to in-store and call centers, and tracks each order through a single lifecycle from placement to delivery, with every action validated against order state so nothing falls between systems.
Whether it's item edits, address changes, split or consolidate shipments, cancellations, returns, or refunds, every action is validated and every promise stays visible from cart to doorstep.
- Orders from every channel in one hub
- Single order lifecycle from placement to delivery
- In-flight edits to items and addresses with the audit trail intact
- Shipment splitting and consolidation
- Cancels, returns, and refunds processed in the same system
- Order validators and fraud checks at capture
- Subscription and continuity orders flow through the same workflows
Own Every Order, End to End
One order hub captures demand from every channel, from storefronts and marketplaces to in-store and call centers, and tracks each order through a single lifecycle from placement to delivery, with every action validated against order state so nothing falls between systems.
Whether it's item edits, address changes, split or consolidate shipments, cancellations, returns, or refunds, every action is validated and every promise stays visible from cart to doorstep.
- Orders from every channel in one hub
- Single order lifecycle from placement to delivery
- In-flight edits to items and addresses with the audit trail intact
- Shipment splitting and consolidation
- Cancels, returns, and refunds processed in the same system
- Order validators and fraud checks at capture
- Subscription and continuity orders flow through the same workflows
Promise With Confidence
A centralized inventory service pools on-hand, allocated, and safety stock across warehouses, stores, and vendors into one sellable picture, segmented by channel, region, or condition.
The real-time inventory service answers availability calls on search, category, and product pages in real time, with future inventory feeding preorders and backorders, so you sell against stock you actually have and promise dates you can keep.
- Real-time availability on search, category, and product pages
- On-hand, allocated, and safety stock pooled across warehouses, stores, and vendors
- Inventory segmentation by channel, region, or condition: ring-fence pools per channel
- Safety stock rules applied per product and location
- Future inventory feeding preorders and backorders
- Lot- and serial-level tracking, with expiry and condition fields refining available-to-sell and available-to-promise counts
Fulfill From Anywhere
Ship-to-home, BOPIS, curbside, delivery, and transfers all run on configurable fulfillment flows, each with its own validate, pick, pack, and ship steps tailored per location without code.
The fulfiller application guides store associates through pick waves and packing, prints pick sheets and labels, and emails customers at every step, while SLA dashboards flag at-risk orders before promises break, keeping labor efficient and delivery dates honest.
- Ship-to-home, BOPIS, curbside, same-day/local delivery, and transfer workflows
- Configurable process steps per fulfillment type and location
- Fulfiller app for store associates: pick waves, batch processing, product substitutions
- Pick sheets, packing slips, and shipping labels
- Shipping carrier integration with rate shopping across ship dates
- Automated customer emails at every step (pickup ready, reminders, auto-cancel)
- Location groups and product-level eligibility deciding which stores fulfill which orders
The Forrester Wave: Order Management Systems, Q1 2025. Highest possible scores in Fulfillment Automation and Store Associate Tools.
Route for Margin and Speed
A routing engine weighs real-time inventory across every warehouse, store, and vendor against the rules that matter to you: fewest shipments, lowest cost, closest distance, or excess stock to clear.
Filters exclude nodes by capacity or capability, custom strategies rank locations your way, and rejected shipments reassign automatically, cutting split shipments and markdowns while orders flow without manual triage.
- Rules-driven routes, scenarios, and filters, no code
- Ranking by cost, speed, distance, or fewest shipments
- Excess-inventory prioritization to clear overstock at full price
- Capacity filters: daily order-assignment thresholds per location
- Filters on item, location, order, customer, and inventory attributes, including custom attributes
- Automatic shipment splitting, consolidation, and failover to the next scenario
- Transfer routes that rescue a BOPIS or stockout order instead of cancelling it
- Plain-English routing explanations: ask why an order routed where it did (agentic)
Promise Dates You Can Actually Keep
Pre-purchase estimated delivery dates are computed by the same routing engine that will fulfill the order, so the promise and the plan share one source of truth, and SLA dashboards flag at-risk orders before promises break.
- Pre-purchase Estimated Delivery Date (EDD) on search and product pages
- Promises computed by the same engine that routes and fulfills the order
- Cut-off messaging: “order by 3 PM today, receive by Friday”
- Location cut-off times with date-range overrides
- Fulfillment SLAs defined per fulfillment type, assigned by location group or location
- Real-time SLA dashboards with at-risk flags for proactive intervention
Expand the Catalog Without Holding the Inventory
Dropship runs as a native module on the same platform: vendors self-onboard in the Vendor Portal and their orders route through the same engine as your own locations, so catalog expansion never adds another system to integrate.
- Vendor Portal self-onboarding: suppliers configure fulfillment locations and process routed orders themselves
- Operator-side vendor management: invitations, document review, item mapping, contract pricing, location mapping, shipping configuration
- EDI and API integration modes per vendor
- Vendor analytics for performance monitoring
- Vendor stock visible and sellable in the same real-time inventory pool
- Contracted-price invoicing (EDI 810) in dropship flows
Returns That Protect the Shopper and the Margin
Returns run as a first-class operational workflow, from self-service initiation, authorization, intelligent return routing, and condition-based disposition to refund, in the same system that took the order: one record, one team, one data model.
- Self-service return initiation with return rules: eligibility, windows, quantity limits by product and customer segment
- Return authorization (RMA) with full status tracking
- Intelligent return location assignment: return in-store, to a DC, or to the original dropshipper
- Condition-based disposition routes: restock, refurbish, liquidate, or discard
- Automated return labels and status emails
- Refund or replace per line item, with a manual refund calculator and automated refunds
- Credits and appeasements without opening a return
Resolve Every Issue in One Touch
Service reps see the full order, including items, payments, shipments, and history, and act on the spot: edit addresses and items, issue appeasement credits, and process refunds, returns, and replacements without leaving the screen.
AI agents handle the routine lookups and modifications, with read-only checks before any action is taken, resolving issues on first contact while optimizing cost-to-serve.
- Full order context for reps: items, payments, shipments, history
- On-the-spot edits to addresses and items
- Appeasement credits, refunds, returns, and replacements without leaving the screen
- AI agents for routine order lookups and modifications (WISMO)
- Shopper-facing AI assistant with live handoff to a human when judgment is needed
- First-contact resolution driving cost-to-serve down
The Forrester Wave: Order Management Systems, Q1 2025. Highest possible score in Customer Service.
Flexible Payment Options for Customers
Payments follow the order through its lifecycle, authorized at checkout, captured on shipment, voided or credited on cancel and return, across the methods B2C shoppers expect.
- Cards, PayPal, gift cards, and store credit
- Authorization at checkout, capture on shipment
- Voids and credits on cancel and return
- Tokenized saved payment methods for repeat buyers
- Refunds to the original payment method or to a gift card
The KIBO Platform: Ready for Whatever’s Next
Launch Agentic Quickly
KIBO AI is a native part of the KIBO platform, so brands can quickly start using AI capabilities without worrying about implementation or data protection.
Compose Commerce Your Way
A MACH-certified, API-first foundation lets you launch with only the modules you need, such as routing and fulfillment, and add catalog, promotions, or subscriptions as you grow.
Scale Through Every Peak
Cloud-native services scale automatically for holiday rushes, flash sales, and viral demand, processing millions of orders without performance degradation.
Stay Compliant by Default
Independently audited and certified to the standards commerce demands: SOC 2 Type 2, SOC 3, and PCI DSS Level 1, with GDPR, CCPA, and CPRA privacy compliance built in.
Leader in the IDC MarketScape for Worldwide AI-Enabled Order Orchestration and Fulfillment Applications for Retail and B2C 2026
Leader in The Forrester Wave: Order Management Systems, Q1 2025
Included in the Gartner Market Guide for Distributed Order Management Systems, 2025
What Is a Commerce-First OMS Worth to You?
Set a few numbers about your business and see the value KIBO Order Management could unlock, using the same framework as KIBO’s Forrester Total Economic Impact study. No sign-up to see your estimate.
Start With Your Company Size
Orders placed across your storefronts, marketplaces and apps in a year.
Typical basket, sell price.
Everyone who picks, packs or ships orders, in stores and distribution centers.
$5.96M
Estimated Annual
Value With KIBO OMS
Forrester risk-adjusted. Illustrative estimate using the Forrester TEI framework and your inputs. Not a quote or guarantee.
This is a directional estimate on held-steady industry assumptions. The report shows exactly how each line was calculated, and a KIBO advisor will rebuild it against your own OTIF, freight, carrying cost and system data before anyone puts it in front of a CFO.
Where the Value Comes From
Incremental profit
More conversion and larger orders from accurate promises and unified inventory, at your margin.
Fulfillment productivity
Fewer manual touches per order across store and DC fulfillment teams.
Legacy cost savings
Retired license and infrastructure cost of the system KIBO replaces.
The Total Economic Impact™ Of KIBO, a commissioned Forrester Consulting study, 2025.
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