Report
The Total Economic Impact™
Forrester Study Finds that KIBO OMS Unlocked 167% ROI
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Key Findings:
The Total Economic Impact™ of KIBO OMS, a commissioned study conducted by Forrester Consulting, October 2025. Results are for a composite organization based on interviewed customers.
A Framework for Real-World ROI
Evaluate the cost savings and business benefits of deploying KIBO OMS.
Takeaways:
A clear framework to evaluate the potential financial impact and ROI of a modern OMS on your organization.
How KIBO customers unlocked new revenue streams and incremental profit by enabling omnichannel fulfillment models like ship-from-store and BOPIS.
Analysis of fulfillment productivity gains from automating order routing and eliminating manual processes.
The significant cost savings achieved by retiring expensive, high-maintenance legacy solutions.
KIBO Hero Stats:
The KIBO Order Management Advantage
Discover how our cloud-native platform drove operational efficiency and enhanced experiences.
Takeaways:
Consolidated operations on a unified platform with a single data model for all order, inventory, and customer data.
Improved the user experience for store associates and customer service teams with a clean, intuitive interface.
Ensured platform reliability and stability, even during high-traffic peak events like Black Friday and Cyber Monday.
Leveraged an API-first, microservice architecture for easy integration, rapid customization, and long-term extensibility.
Tracked customer behavior, order flows, and inventory in real time to gain improved, data-driven business insights.
