Skip to content
KIBO is Named Leader in The Forrester Wave™: Commerce Solutions Q3 Report.Get the Report Now!
LoginSupportContact Sales

KIBO
Product Releases

Request a Demo

Top Updates

  • Agentic Commerce: Shopper and Customer Service Agents →
  • Unlock Revenue Streams and Expand Product Selection with Dropshipping & Marketplace →
  • Streamline Return Management with Reverse Logistics →
  • Make Delivery Promises a Reality with Estimated Delivery Date →
  • Gemini for AI Search: Improved Product Discovery and Conversions →
  • New B2B Commerce Functionality for Efficiency →

Agentic Commerce:
Shopper and Customer Service Agents

KIBO Agentic Commerce utilizes a multi-agent approach, empowering AI agents in ecommerce and order management to handle various aspects of the customer journey.

The Launch Announcement
Read the Press Release
Watch Demo

Shopper Agent

  • Answers product questions, checks inventory, adds items to cart, and places an order in a single conversation.
  • Modifies orders and initiates returns and refunds.
  • Automates tasks and provides self-service options, like WISMO.

Customer Service Agent

  • Retrieves order details, tracks shipments, and makes real-time modifications.
  • Looks up customer profiles, answers inquiries, and personalizes interactions.
  • Automates returns, refunds, and order updates.

Merchandiser Agent

  • Uses natural language to configure promotions and discounts.
  • Manages catalog, pricing, and content configuration.
  • Drives productivity by allowing merchandisers to work smarter, not harder.

Unlock Revenue Streams and Expand
Product Selection with Dropshipping & Marketplace

KIBO Dropshipping provides the tools and integrations you need to seamlessly connect with suppliers, streamline fulfillment, and scale your business efficiently.

Dropshipping Best Practices
Marketplace Best Practices
Announcement

Powering Your Dropshipping Success

  • Offer a broader catalog without inventory risk.
  • Eliminate the need for significant upfront investment.
  • Suppliers ship directly to your customers.
  • Easily adapt to market changes and expand your offerings.
  • Seamlessly works with KIBO’s catalog, shipments, inventory, and OMS capabilities.

Enhanced EDI
Capabilities

  • Connect effortlessly with trading partners.
  • Reduce manual errors in data exchange.
  • Accelerate order fulfillment and invoicing.
  • Gain insights into inventory and transaction status.

Integrate With Your Existing Systems

KIBO offers comprehensive integration support to automate your workflows and minimize manual effort:

  • Modern REST APIs: For real-time data exchange with suppliers.
  • CSV: File upload through an Admin UI for product and inventory data.
  • Traditional EDI Support: Accommodate suppliers using standard transactions.

Streamline Return Management
with Reverse Logistics

Learn more
Watch the Demo

Simplify Return Operations

Clear Return Rules to streamline reverse logistics. Reduce fraud, control costs, and optimize returns.

Reduce Return Costs

Automatically select the best return location with Intelligent Return Routing. Reduce costs with handling and packaging, speed up returns, and improve customer satisfaction.

Save on Disposal and Meet ESG Goals

Direct returned products to the most cost-effective and sustainable disposal method with Disposal Condition Mapping. Reduce waste, cut costs, and maximize asset recovery.

Make Delivery Promises a Reality
with Estimated Delivery Date

Documentation
The Benefits of EDD

Improve Pre-Purchase Experience

Improve accuracy of delivery dates and allow shoppers to choose shipping and delivery methods and speed at every stage of the journey.

Increase Operational Efficiencies

Easily create transfer rules with intelligent transfer times applied to different location types such as a DC, warehouse, store, or dropship, without having to setup the full network.

Produce accurate EDDs in real-time

Produce highly accurate EDD calculations based on real-time data and the following criteria:

  • Location fulfillment start and end times
  • Location fulfillment capacity
  • Inbound inventory processing time
  • Transfer fulfillment processing time
  • Transfer transit time (by specific location pair)
  • Shipment fulfillment time
  • Shipping transit time (real-time from the carrier)

Gemini for AI Search:
Improved Product Discovery and Conversions

KIBO Search leverages natural language processing via Gemini to provide context-aware searches, significantly enhancing accuracy for all users.

Enhanced Contextual Understanding – Gemini’s advanced natural language understanding allows for deeper analysis of search queries, resulting in more precise vector embeddings that capture nuanced semantic meaning, leading to far more relevant search results.

Improved Query Refinement and Reranking – Gemini can dynamically refine search queries and rerank retrieved vectors based on real-time contextual analysis, ensuring that the most relevant and accurate results are prioritized, significantly improving the overall effectiveness of vector search.

AI Search Use Cases
Different Types of Search

New B2B Commerce & Order
Management Functionality for Efficiency

B2B Order Release

You can now extend configurable shipment release to hold B2B orders for a period of time before releasing them in a certain order based on the priority that you assign to each B2B account. This allows you to prioritize fulfilling certain B2B account’s orders over other B2B or B2C orders with the same items when needed. You can either manually release orders from the Admin UI or set it to occur automatically at a specific interval of time.

Documentation

Rules Configuration

You can now set up “rules” that automatically set safety stock values on location inventory, enforce purchase limits on B2B accounts when releasing their orders, or configure custom return policies. These rules are built on expressions and depending on the type, can be based on product type, code, variant, static category, attribute, customer account, customer segment, or other first class fields.

Documentation

Other New Features & Updates

Time Zone Update:

The Brazilian time zones (Brasilia, Acre, Amazon, and Fernando Times) have been added as options for locations.

Substitutions in Order Admin:

Perform manual substitutions via the Order Admin UI, allowing customer service representatives to substitute order items as needed prior to fulfillment.

Rules Configuration:

Set up “rules” that automatically set safety stock values on location inventory or configure custom return policies.

Customer Rules Update:

A new warning message now appears when editing a customer rule that is used in other return or purchase limit rules, letting you know that your changes will apply to all of them.

Multiselect Location Attributes:

When configuring location attributes, you can now enable them for multiselection when they have a List input type.

Consolidation with Reservations:

Both STH and Delivery Consolidation now work with inventory reservations.

Handling Fee Retention:

Have your tenant configured to retain an item’s handling fee when it is cancelled.

Call Center Filters:

Apply filters when searching for orders, customers, or returns in the Call Center UI to fine-tune your results.

Location Group BPM Update:

The location group configurations to select fulfillment method BPMs have been updated to include Delivery.

Pending Shipment Order Edits:

Perform manual substitutions via the Order Admin UI, allowing customer service representatives to substitute order items as needed prior to fulfillment.

Returns API Extensions:

You can now create pick waves based on New HTTP API Extensions. These are now available to perform custom functions before and after the Create Return, Restock Return Items, and Dispose Return Items processes.

Substitute Bundles:

Select bundles as substitute products, allowing cases such as substituting a 90oz product with a bundle that consists of a 60oz and a 30oz product.

Subscription Pricing Updates:

Configure subscriptions to offer more flexible pricing for continuity orders.

Return Pickup Date:

The Create and Update Return endpoints now support a pickupDate field, allowing you to specify the scheduled pickup date for a returned item, and you can also use it to filter the Get Returns API.

Storefront 2FA and OTP:

Two-Factor Authentication and One-Time Password features are now available in production, requiring customers to enter a code sent via email to verify their identity.

Discount Properties:

Create up to 10 custom properties for discounts via the Admin UI or Catalog Admin APIs.

Category IDs in Google Feed:

Additional category data related to Category IDs, such as those of parent product categories, are now included in Google Feed exports.

Rules Performance Enhancement:

When accessing product rules for Return Rules, Safety Stock Rules, and Purchase Limit Rules, the data will now load faster.

Dynamic Category Expression Update:

When configuring dynamic category expressions via the UI, the productName field now supports using CONTAINS.

Discounts by Customer Segment:

Display discounts based on customer segments in the product details, product listing, and search pages of your storefront.

Brand Attributes in Google Feed:

The Google Feed Integration has been updated to allow more than one brand attribute on an item.

Add/Edit Safety Stock:

Set a Safety Stock value when creating a new inventory record in the Inventory UI, as well as edit Safety Stock when updating an existing inventory record.

Redistribution API:

Redistribute segmented inventory on demand with the new Redistribution API, which helps you quickly restore inventory to sales channels. This new endpoint replaces the previous nightly redistribution job.

Update Available Inventory:

You can now directly modify the Available inventory level with the quantity field when using the Refresh/Adjust APIs or importing a file. Additionally, this field can now be made editable in the Inventory UI by contacting Kibo Support.

Granular Inventory Updates:

Several updates have been made for granular inventory to improve the management of granular levels and handle substitution cases.

Partial Backorder Release:

You can now configure your backorder process to release a partial quantity or some items from a shipment for immediate fulfillment while the rest remain on backorder.

Inventory Locator Update:

The character limit of the items.inventoryLocatorName field in Inventory APIs, such as the Refresh call, has been raised to 5000 characters so you have more flexibility in tracking custom attributes and sorting pick waves.

Multiple Shipment Grouping:

Group shipments within locations, providing greater flexibility in managing shipments according to your business needs.

Location Type Filter:

Filter orders by Location Type when configuring order routing, which allows you to assign shipments to specific location types like warehouses or retail stores.

STH Consolidation Grouping:

The Suggestion API now supports the inclusion of STH Consolidation transfer shipments in its shipment grouping.

Order Routing UI Upgrade:

The Order Routing UI has been overhauled with a new look and feel. Now, strategies represent a single fulfillment type, active Admin locations are available directly in Order Routing, and filters are created within specific scenarios.

Highest Available Inventory Sort:

Prioritize locations with the most available inventory with Highest Available Inventory—the new sorting option for routing scenarios.

Export First Available Date:

When exporting the Product Catalog sheet with the Import/Export 3.0 tool, the Date First Available In Catalog field will now be included. This corresponds to the First Available Date in product configurations.

Substitutions in FFUI:

Substitutions made either from the Order Admin UI or automatically by the system prior to fulfillment will now be listed in the Fulfiller UI shipment details.

Delivery Substitutions:

Make manual substitutions on Delivery items via the Fulfiller UI, using the same process as STH and BOPIS substitutions.

Pick Wave Updates:

You can now change whether the Print Pick Sheet, Print Packing Slip, and Print Single Order Sheets options are checked by default when creating a pick wave. If product identifiers have been set for any shipment items, then an additional Product Identifiers column will be displayed in the pick wave details to show item details such as product code.

Partial Consolidation Fulfillment:

When an STH or Delivery consolidation shipment contains both available items and items awaiting transfer, you can now fulfill the available items right away.

Shipment Search Restrictions:

Currently, the Fulfiller UI will display shipments from all existing stores in the search results, but now there’s an option to set your implementation to only display shipment results from the user’s assigned store(s) instead.

Delivery Shipments in Pick Waves:

If Delivery is enabled under a location group’s Pick and Pack settings, you can now initiate pick waves via API for those shipments that are using the updated Delivery BPM.

Location Groups Update:

When configurations the fulfillment carriers of a location group, the list of carriers will now be sorted into those that offer Shipping and those that offer Delivery.

Block Assignment Update:

When you exclude your location from a split shipment, you can now choose to keep it excluded from future assignments, even after inventory refreshes

Pick Wave Rules:

You can now create pick waves based on defined business rules, which allows you to improve fulfillment efficiency and accuracy by customizing criteria for waves based on products, customers, and shipments.

Enhanced Delivery Method:

The updated Delivery BPM accounts for new steps to transfer items to a delivery consolidation location, prepare for delivery, dispatch to a delivery provider, and confirm completed delivery.

Multiple Location Consolidation:

If a single consolidation location cannot be identified due to location network restrictions (such as if you have transfer hubs that can only transfer inventory to specific shipping locations), then multiple consolidation locations can be used instead.

Package Consolidation:

You can now consolidate Delivery shipments for the same customer across multiple orders. A Package Consolidation Available button will appear on qualifying shipments in the Fulfiller UI, letting you combine them just like you would with STH shipments.

Digital Shipment Update:

Digital shipments will now be marked as Fulfilled when their order is moved to the Accepted status, instead of immediately upon order creation.

SLA Updates:

SLA Tracking Update: In addition to the Shipment Status and Shipment Workflow State, you can now also configure your SLAs to track shipments based on their Shipment Workflow Task.
SLA User Permissions: Behaviors for SLA Create, SLA Read, SLA Update, and SLA Delete have been added to let you fine-tune which users are able to access and modify SLAs.

Shipment API Extensions:

New before and after API extensions have been added that can interact with the Get Shipment and Get Shipments APIs.

Similar Products in Vector Search:

The vector search now supports a query where, if a specific product is specified, the results will return other similar products.