OMNICHANNEL FULFILLMENT ORCHESTRATION
Turn Every Store, Branch, and Supplier Into a Fulfillment Node
KIBO unifies retail stores, regional warehouses, B2B branches, and dropship suppliers into one network for Ship-from-Store, BOPIS, Curbside, and Same-Day Delivery.
Added Costs and Stockouts Lose Sales, and Store Pickup Keeps Growing.
Not using local physical inventory raises last-mile shipping costs and leaves store foot traffic and local stock untapped.
The Cost of Getting it Wrong.
E-Commerce Can No Longer Depend on Central Distribution Alone.
Underutilized Local Inventory
Retail store and regional branch inventory sits trapped behind local POS systems, invisible to online checkout channels.
Store Associate Friction
Store and branch associates work from clunky desktop screens or paper pick sheets, which leads to picking errors, missed SLAs, and fulfillment delays.
Chaotic Pickup Experiences
Pickup customers arrive to find their items aren't ready, are missing, or are staged in a disorganized backroom.
Disconnected Vendor Dropship
Vendor dropshipping runs on manual spreadsheet exchanges, which leaves blind spots in inventory visibility and order tracking.
Omnichannel Fulfillment Capabilities.
From the order routed to a store to the handoff at the curb.
A retail fashion brand ships an online order from a local store just 5 miles from the customer, cutting transit time to 1 day and reducing parcel freight costs.
Ship-from-Store & Branch Fulfillment Execution
Stores and branches become fulfillment hubs, with orders routed by stock, distance, and labor capacity.
- Retail stores and regional B2B branches become regional fulfillment hubs
- Orders route dynamically to physical nodes based on local stock, proximity, and store labor capacity
- Associates are guided step by step through the mobile Fulfiller UI
Buy Online, Pickup In Store (BOPIS), Ship-to-Store & Curbside Pickup
Store inventory is reserved at order placement, and curbside customers check in as they arrive.
- Reserves on-hand store or branch inventory upon order placement
- Supports ship-to-store behavior as a BOPIS-with-transfers pattern, transferring inventory from a stocking location or DC to the customer's preferred pickup location including the option to always create BOPIS transfer shipments regardless of local on-hand inventory
- Supports contactless curbside pickup with “On My Way” customer check-ins, vehicle identification, QR code verification, and partial pickup staging
A consumer places a BOPIS order online for items not currently in stock locally; KIBO initiates a ship-to-store inventory transfer from a regional DC so the order can be collected as a store pickup 24 hours later.
A store associate uses an iPad to execute an optimized pick wave of 10 BOPIS orders across store aisles, completing all picks before the 30-minute SLA window expires.
Mobile Associate Fulfiller App & Guided Pick Waves
Associates pick from a mobile app that shows SLA status and groups orders into waves.
- Mobile-first application for store associates and warehouse staff
- SLA color-coding with map and list views
- Guided picking workflows
- Expression-based pick waves group ready shipments by SLA, carrier, shipping method, or customer tier
Native Vendor Dropship & Supplier Portals
Orders go straight to suppliers, who manage inventory and shipments in a vendor portal.
- Routes orders directly to third-party manufacturers and suppliers via unified Order Routing, evaluating vendor and owned locations together based on proximity, stock, capacity, operating hours, cut-off times, and cost optimization
- Supports direct-to-consumer and direct-to-job-site fulfillment
- SKU and catalog mapping, automated PO dispatch, CSV inventory feeds, and a dedicated vendor portal for label generation and tracking
- Vendor Performance Tracking with Weighted Performance Scores, vendor analytics tiers, order-level SLA indicators, and cancellation reason reporting
A manufacturer ships a customer's order directly to a job site. KIBO routes the order to the supplier, who updates tracking in the vendor portal.
A cosmetics retailer dispatches a same-day order from a downtown store via a local courier, and the package reaches the customer's office in under two hours.
Local Same-Day & On-Demand Delivery Dispatch
Urgent orders go from a nearby store, branch, or DC to a local courier, with delivery status coming back.
- Dispatches online orders from retail stores, regional branches, or DCs
- Hands them to local couriers and crowdsourced delivery aggregators, such as Delivery Solutions
- Real-time driver tracking
- Delivery status sync for urgency-driven orders
Fulfillment Service Items & Value-Added Workflows
Required service steps, like assembly or engraving, must be finished before the order leaves.
- Mandatory value-added service steps attach to fulfillment lines
- Examples include product assembly, custom engraving, gift wrapping, and technical calibration
- Steps must be completed and validated in the Fulfiller UI
- Validation happens before handoff to carriers or pickup customers
A sporting goods retailer sells a bicycle online with pre-delivery assembly. The Fulfiller UI guides the store technician through the mandatory assembly checklist before marking the order ready for BOPIS pickup.
A retailer monitors an at-risk SLA alert, identifies local store pick delays through step-level drill-downs, and exports custom performance data for executive review.
Omnichannel Fulfillment Performance Analytics & Per-Channel SLA Compliance Intelligence
Real-time analytics show fulfillment times, fill rates, and which locations are meeting their SLAs.
- Real-time analytics across fulfillment types
- Tracks average fulfillment times, fill rates, reassignment reasons, and aging pickup orders
- Standard SLA dashboards track compliant, at-risk, and non-compliant performance across locations
- Step-level workflow drill-downs and custom exports
Store-as-Fulfillment Co-Pilot: Ship-from-Store Strategy Building, Routing Explanations & Frontline Recovery with Kibo AI
A KIBO AI co-pilot builds routing strategies from plain language and explains why orders went where they did.
- Builds order routing strategies using natural language
- Explains routing decisions
- Assists support agents with lookups and returns
- Analyzes fill-rate trends
A fulfillment director uses KIBO AI to build new ship-from-store routing rules ahead of peak season, while customer service agents query routing logs to explain shipment sourcing.
These methods work together.
Fulfill online orders from local stores, enable curbside pickup, and expand your catalog through vendor dropship, all under rules your business defines.
Leading Companies Trust KIBO.
FAQs
Turn Your Stores, Branches, and Suppliers Into One Fulfillment Network
See how KIBO turns physical stores, warehouses, B2B branches, and dropship vendors into one fulfillment network across B2C and B2B channels.