Empower Your Stores. Speed Up Pick Times. Delight Every Customer.
KIBO's store operations software equips retail store and branch associates with an intuitive mobile app for Ship-from-Store, BOPIS, Curbside Pickup, item substitutions, and transfer receiving, without pulling staff away from customer service.
Inventory Misses and Slow Store Picking Cost Sales and Margin.
Outdated desktop screens and paper pick lists lead to high order rejection rates, missed pickup SLAs, and overloaded associates.
The Cost of Getting it Wrong.
Retail Store Staff Are Not Warehouse Workers.
Desktop & Paper Dependency
Associates run back and forth between the sales floor and backroom desktop PCs or paper printouts to accept and process online orders.
Unguided Store Wandering
Associates search aisles without batch pick waves or optimized aisle-mapping guidance, which inflates pick times.
Hard Rejections on Shortages
Out-of-stock items force an immediate order cancellation instead of letting associates suggest eligible substitutions or partial pickups.
Curbside Chaos
Associates can't see when customers arrive, which causes long parking-lot waits and frustrated pickup customers.
Store Operations Capabilities.
From the pick list to the customer handoff.
A store associate views a color-coded dashboard showing 3 BOPIS orders expiring in 15 minutes, then taps into a guided pick list to complete all three before SLA breach.
Fulfiller App & SLA-Color Coded Dashboards
Associates see pending tasks, SLA timers, and guided pick-and-pack steps on a mobile device.
- Dedicated mobile application (iOS/Android/handheld terminals) with an intuitive view of pending store fulfillment tasks
- Color-coded SLA timers
- Map and list views
- Guided pick-and-pack steps designed for rapid associate onboarding
Contactless BOPIS & Curbside Pickup Execution
Customers check in on their way and on arrival, and associates see who and where.
- Complete pickup staging and customer handoff module
- Support for BOPIS and Ship-to-Store for routing stock from a DC or sister store to the customer's preferred pickup location via inventory transfers, even when local stock exists
- "On My Way" and "Arrived" customer check-ins
- Vehicle make, model, and color identification, plus parking spot numbers
- Contactless QR code scanning for verified handoffs
A retail customer clicks "I'm Here" on their phone. The store associate receives a mobile notification with the customer's vehicle info and spot number and completes the curbside handoff in under 60 seconds.
During morning store prep, an associate runs a batch pick wave of 15 online orders across the shoe department and picks all items in a single pass through the aisles.
Expression-Based Store Pick Waves
Ready shipments are grouped into pick waves by rules you set.
- Automatically groups ready store shipments into optimized pick waves
- Configurable rules such as fulfillment SLA urgency, carrier pickup cutoffs, shipping profiles, or store department zones
- Maximizes picking throughput per associate hour
Item Substitutions & Partial Pickup Staging
When an item is missing, associates can substitute it or stage a partial pickup.
- Replace unavailable items with eligible product substitutes during picking, based on merchant substitution rules
- Or let pickup customers collect in-stock items immediately while remaining line items ship or wait
An associate can't find one item on a pickup order and replaces it with an eligible substitute under the merchant's substitution rules, or lets the customer collect the in-stock items now while the rest ships.
A regional B2B branch associate scans an incoming transfer shipment of 20 fittings from a central DC. KIBO instantly updates local branch availability and notifies pre-staged customer pickup orders.
Dedicated Transfer Receiving Workflow
Inbound transfers are received at the store, and the stock is sellable right away.
- A specialized Fulfiller UI function for store and branch staff
- Accept, inspect, and formally receive inbound inventory transfers from distribution centers or sister stores to power Ship-to-Store and cross-store balance replenishment
- Updates sellable store stock immediately upon receipt and automatically flags pre-staged customer pickup orders
Value-Added Service Execution & Assembly Checklist
Required service steps, like engraving or assembly, are completed before an order is marked ready.
- Integrates mandatory fulfillment service steps directly into associate pick workflows
- Examples include bike assembly, custom engraving, monogramming, or gift packaging
- Orders cannot be marked "Ready for Pickup/Ship" until service checklists are completed
An associate picks a jewelry order requiring custom engraving. The Fulfiller UI routes the item to the store engraving station and prompts the associate to verify the inscription before packing.
A regional director uses the Fulfillment Dashboard to spot high rejection rates, inspects the location scorecard, and exports order details for root-cause analysis.
Store Performance & Omnichannel Fulfillment Analytics
Dashboards show how each store performs as a fulfillment node.
- Out-of-the-box store and shipment dashboards track every store as a fulfillment node
- Location scorecards, network fill-rate metrics, SLA compliance tracking, and omnichannel mix breakdown
- Data exports
Conversational AI Store Operations Desk
A KIBO AI assistant answers store operations questions and updates routing in plain language.
- An in-platform assistant that manages store operations through plain-language commands
- Provides order routing explanations and order lookups
- Performance charts with key takeaways
- Conversational routing updates
A store manager asks why an order routed to a hub, while a district manager reviews monthly fill-rate trends and updates routing rules conversationally.
These controls work together.
Guide employees with intuitive mobile workflows, batch orders by store department, and enable smooth contactless collection, all under rules your business defines.
Leading Companies Trust KIBO.
FAQs
Turn Your Stores into Omnichannel Fulfillment Hubs.
See how KIBO empowers store associates with mobile-first fulfillment tools that reduce pick times, cut cancellations, and delight customers across every store.