REPORTING & ANALYTICS
Every Question Ends in an Answer
KIBO's Reporting & Analytics answers the questions your commerce data is already holding: thousands of reports out of the box, self-service analysis without the ticket queue, dashboards that watch operations in real time, and KIBO AI that turns plain-language questions into charts, numbers, and takeaways your teams can act on today.
Insight Makes or Breaks the Quarter: The Cost of Operating Blind.
Operating blind shows up on the P&L before it shows up in any dashboard.
The Cost of Getting it Wrong.
Yet most organizations still run commerce reporting built for a simpler era.
Five dashboards, no truth
Orders sit in one system, inventory in another, promotions in a spreadsheet, and none of the numbers agree. Every meeting starts with reconciliation instead of decisions, and the exec deck ships with an asterisk.
Every question is a ticket
Ask how last week's promotion really performed and the answer lands two days later, after the promotion has ended and the stockout has happened. Analysts spend the week stitching exports instead of answering the questions that move revenue.
Reporting that describes, never prescribes
Rear-view dashboards show what happened yesterday, never why it happened, and never what to do next. You learn about the problem from an upset customer instead of a chart.
Operational blind spots
There is no live view of order flow, fulfillment SLAs, or exceptions across locations, so problems surface as complaints instead of alerts. By the time anyone sees it, the promise is already broken.
KIBO: Reporting & Analytics Built Into the Platform.
These issues all stem from reporting that sits outside the flow of commerce, fed by batch exports from systems that never quite agree. KIBO's Reporting & Analytics is the answer. One data model fed live by every order, shipment, return, discount, and inventory movement the platform touches. Thousands of reports ready on day one. And KIBO AI close enough to the data to answer questions in plain language and explain why anything happened. It all ships out of the box.
A digital director asks "which discounts drove the most redemptions last quarter, and what did we give away in total?" The ranked chart, the total, and a one-line takeaway arrive before the meeting ends. No ticket, no SQL, no waiting.
KIBO AI Analytics (Answers in Plain Language)
Ask business questions in plain language and get charts, tables, and written takeaways.
- KIBO AI's Analyze function answers business questions in plain language, right in the conversation
- Reads orders, revenue, fulfillment, products, discounts, and customers
- Understands relative time frames like “last 30 days”
- Returns charts, tables, and written takeaways that interpret the numbers
- Switch the same answer between line, bar, pie, and table views with one click
Thousands of Reports Out of the Box
Thousands of prebuilt reports and topic dashboards are ready on day one.
- KIBO Standard Reports ships a library of thousands of prebuilt reports and topic dashboards, built on Google Looker
- Covers orders, shipments, returns, payments, discounts, products, customers, subscriptions, purchase orders, and locations
- Every dashboard filters by site, date range, and the dimensions your teams slice by
The week after go-live, a fulfillment manager opens the shipment topic, filters the Rejected Shipment Detail report to one distribution center and the past seven days, and has the exact answer on screen. The legacy stack took a quarter to produce that view.
A merchandising analyst builds "top sellers by category and region" from the Order Items explore in one afternoon, shares it with the merchandising group, and it becomes the Monday standard. No SQL, no queue, no compromise on governance.
Self-Service Custom Reports & Explores
When a question outgrows the library, your team builds the report, not a ticket.
- Topic-based Explores expose governed views of orders, order items, payments, shipments, returns, subscriptions, products, and customers
- Drag in and combine measures and dimensions
- Reports stay personal, go to a group, or publish organization-wide
- A documented data model, including a data dictionary and an entity-relationship diagram, keeps every team reading the same definitions
Scheduled Delivery & Sharing That Reaches the Field
Reports are emailed on a schedule to anyone, including people who never log in.
- Reports can be downloaded, exported for external use, and emailed on a preset schedule
- Recipients can include colleagues who never log in to reporting, like regional and store managers
- An optional custom message goes with each delivery
- Role-based permissions separate who can read reports from who can edit and create them
Every Monday at 7 a.m., each store manager receives the Unclaimed BOPIS Orders report for their location with a note from the ops lead. The week starts with pickups moving, not with a login hunt.
Two hours into a flash sale, an operations lead watches order volume climb against fulfillment capacity in one view, spots the exception rate ticking up, and rebalances routing before a backlog forms.
Operational Dashboard (Real-Time Health on One Screen)
One Admin screen shows operational health in real time and over time.
- An integrated section of KIBO Admin that monitors operational health in real time and over time
- Combines business and technical metrics in a single experience
- Order flow, exceptions, and system health appear side by side
- History helps tell a spike from a trend
Fulfillment SLA Monitoring & Alerts
SLAs per fulfillment type, a live location map, and events when compliance changes.
- Define SLAs per fulfillment type, from a 30-minute store pickup promise to a 72-hour transfer
- Assign SLAs by location group or individual location, and set target compliance rates for each
- The KIBO Fulfiller app renders a live map of every location's performance
- Each shipment carries a Compliant, At Risk, or Non-Compliant status
- The platform fires events to your systems the moment a status changes
A marketplace operator filters the SLA map to ship-to-home across its vendor network, spots one warehouse drifting into At Risk, and coaches that vendor the same afternoon, backed by the compliance graph instead of an argument.
On Friday, a planner sees allocated demand outrunning incoming supply on a hero SKU, moves safety stock over the weekend, and protects both the sale and the promise without a fire drill on Monday.
Supply & Demand Intelligence
Inventory, future supply, allocated shipments, and safety stock appear in one planning view.
- The Supply/Demand module pulls inventory records, future supply, allocated shipments, and safety stock into one planning view
- The Supply & Demand Dashboard shows what is selling, what is committed, what is incoming, and where the next stockout is forming
- KIBO AI's Optimize function is aimed at this same layer, designed to predict inventory levels across the network and recommend rebalancing before commitments slip
KIBO AI Explain (The Why Behind Every Number)
Ask why an order routed the way it did, and get an answer with the evidence attached.
- Reporting tells you what happened, and Explain tells you why
- Ask why an order routed to the location it did, how a promotion is configured, or what shaped a returns outcome
- KIBO AI reads the platform's own decision logs and answers in plain language with the evidence attached
- Read-only by design, so it is safe to use on a live tenant and reliable enough for escalations, audits, and debates
A customer care lead asks why order 100503 shipped from DC-EAST instead of the store down the street. KIBO AI reads the routing log: the store was missing one of the three items, and DC-EAST held all three at the lowest cost. The answer lands in seconds, and the debate never starts.
Combine them for compound clarity.
Start the morning with scheduled reports already in every inbox, watch the Operational Dashboard as volume climbs, ask KIBO AI the question no dashboard anticipated, and let Explain close the loop on every why. The agenda is set by your business questions, not by your ticket queue.
Proof Points.
FAQs
Turn Every Number Into a Decision. Not a Debate.
See how KIBO's Reporting & Analytics delivers answers your teams trust: thousands of reports from day one, self-service analysis without the ticket queue, real-time operational health, and KIBO AI that answers and explains in plain language across every channel you sell.