SHIPPING & CARRIER DISPATCH
Ship at the Best Rate With Compliant Labels and Full Delivery Visibility
KIBO's shipping and carrier management software rate-shops carriers, generates compliant shipping labels, consolidates qualifying shipments into shared packages, and dispatches last-mile deliveries, protecting margins on B2C and B2B orders.
Rising Carrier Rates and Surcharges Squeeze Shipping Margins.
Outdated shipping processes lead to avoidable parcel surcharges, missed carrier SLAs, and high call center handle times.
The Cost of Getting it Wrong.
Packing the Box Is Only Half the Job.
Unoptimized Carrier Spending
Ships via fixed default carriers without evaluating real-time rate tables, service levels, or regional parcel options at the pack station.
Multi-Box Package Waste
Ships multiple separate boxes to the same customer address on the same day because fulfillment systems don't consolidate qualifying shipments.
Manual Shipping Label Hacks
Warehouse and store associates re-key addresses into external carrier portals by hand to print compliance labels and packing slips.
Disconnected Last-Mile Dispatch
Local same-day delivery and crowdsourced couriers operate in a silo, which means manual phone calls or separate web portals to schedule pickups.
Shipping and Dispatch Capabilities.
From the pack station to the tracking notification.
A retailer automatically switches a store shipment from national express parcel to a regional ground carrier that guarantees the same delivery date at a 30% lower freight cost.
Dynamic Carrier Rate Shopping & Selection
Carrier rates, service levels, and delivery dates are compared when the order is prepared.
- Evaluates carrier shipping rates, service level profiles, delivery constraints, and Estimated Delivery Dates (EDDs) dynamically at the time of order preparation
- Out-of-the-box carrier integrations automatically select the most cost-effective shipping method
- The selected method meets the customer's promised delivery window
Carrier Label Generation
Labels, packing slips, and manifests are generated at the pack step.
- Automatically generates compliant carrier shipping labels, packing slips, and specialized shipping manifests during the prepare/pack step in the mobile Fulfiller UI
- Supports manual tracking number entry
- Supports custom label template overrides for specialized fulfillment centers
A warehouse associate packs a 5-line B2B order. KIBO instantly generates a branded packing slip carrying parent Purchase Order details along with the carrier's compliance shipping label.
A B2B account places three separate orders throughout the morning. KIBO identifies matching ship-to addresses and combines all 8 items into a single consolidated master package at the DC.
Automated Package Consolidation
Qualifying shipments for the same customer share outer packages and tracking numbers.
- Automatically identifies and combines up to 10 qualifying shipments destined for the same customer account, destination address, and shipping method into shared outer packages
- Assigns a single master tracking number
- Reduces box count and lowers last-mile shipping fees
Third-Party Last-Mile & Delivery Solutions Integration
Same-day couriers are dispatched from the same system.
- Out-of-the-box integration with last-mile dispatch aggregators (e.g., Delivery Solutions) and local courier networks
- Dispatches orders from retail stores or regional fulfillment nodes directly to same-day couriers
- Automated driver assignment and pickup status tracking
A store-fulfilled same-day order is dispatched directly to a local courier through a last-mile aggregator such as Delivery Solutions, with the driver assigned automatically and pickup status tracked.
A commercial buyer checks their portal dashboard to view live carrier transit milestones for a high-value shipment, which reduces inbound call volume to the customer support team.
Real-Time Tracking & Event Notification Sync
Tracking numbers and delivery events reach every place customers and support teams look.
- Automatically captures tracking numbers, carrier dispatch events, and delivery milestone updates
- Synchronizes tracking data across customer transactional communications (email/SMS), webhooks, customer care Call Center UIs, and storefront order history pages
Future-Dated & Scheduled Carrier Dispatch
Shipments are held and released against carrier cutoffs, requested dates, or inventory arrival.
- Holds and schedules shipment releases against future carrier cutoffs, customer-requested delivery dates, or inbound Available-to-Promise (ATP) inventory arrival dates
- Orders release to the shipping dock precisely when carriers are scheduled for pickup
A manufacturer schedules a 500-unit wholesale shipment to release to the loading dock at 6:00 AM on Monday, aligned with a scheduled freight carrier pickup appointment.
A logistics manager reviews regional carrier SLA breach trends to refine automated carrier selection rules before peak season.
Dispatch Performance, Carrier-Method & SLA Compliance Analytics
Carrier performance, SLA adherence, and freight cost trends are tracked in one place.
- Tracks real-time carrier performance, SLA adherence, and freight cost trends across all ship nodes
- Generates automated reports to identify carrier delivery bottlenecks and optimize rate shopping rules
Conversational AI Dispatch Desk & Human-in-the-Loop Routing Control
Operators ask questions and adjust routing rules in plain language, with manual override when they want it.
- Operators can query dispatch data and adjust routing rules via conversational AI
- Manual override controls balance automated rate selection with human operational oversight
An operations director asks the AI assistant to reroute urgent orders around a carrier hub delay with a single prompt approval.
These controls work together.
Rate-shop carriers dynamically, combine multi-item orders into shared boxes, and dispatch local same-day couriers, all under rules your business defines.
Leading Analysts Trust KIBO.
FAQs
Lower Shipping Costs. Deliver on Every Promise.
See how KIBO automates rate shopping, package consolidation, and last-mile execution to reduce freight expenses and drive customer loyalty across B2C and B2B channels.