ORDER CAPTURE & CHANNEL SALES
Capture Every Channel's Orders in One Pipeline and Protect Stock at Checkout
KIBO ingests, validates, and normalizes transactions from every sales channel, and protects stock with real-time cart reservations and configurable remorse hold windows.
Fraud Costs and Marketplace Cancellation Limits Put Margin and Access at Risk.
Disconnected channel adapters, overselling during peak events, and slow fraud screening lead to canceled orders, marketplace penalties, and lost customer trust.
The Cost of Getting it Wrong.
Selling on More Channels Shouldn't Mean More Custom Integrations.
Lagging Inventory Syncs
Outdated marketplace connectors don't update stock levels in real time, so promotional spikes lead to overselling.
Siloed Channel Databases
Customer service reps log into separate platform portals to find orders placed through marketplace or partner endpoints.
Zero Remorse Edit Windows
Orders release to warehouse queues the moment checkout completes, so neither customers nor CSRs can fix a minor address typo.
Fragmented Fraud Screening
Fraud checks run after orders enter fulfillment queues, which raises chargeback risk and manual review costs.
Order Capture and Channel Sales Capabilities.
From the channel order to the shipment release.
An enterprise merchant ingests orders from its DTC web storefront, Amazon marketplace, and physical store POS into one central pipeline without custom code.
Multi-Channel Order Intake & Marketplace Integrations
Orders from web, marketplace, POS, and social channels land in one pipeline, with per-channel rules.
- Ingests and normalizes transactions from multiple commerce front-ends, retail POS networks, and social channels
- Per-channel rules
- A pre-built ChannelAdvisor application syncs marketplace orders, product catalogs, and inventory in real time
OMS-Only Mode & Third-Party Order Import
Orders placed in an outside storefront can be imported for KIBO to fulfill.
- Imports completed orders from external commerce front-ends for unified fulfillment
- Carries line-item pricing, localized taxes, pre-authorized payment tokens, and external fraud check results
- Accepts historical order records for full account context
A B2B distributor captures orders from an external legacy procurement portal and imports the order data into KIBO OMS for intelligent routing and warehouse dispatch.
A consumer adds a high-demand item to their cart. KIBO soft-holds the item for 15 minutes so it stays available while the buyer completes address and payment details.
Real-Time Cart Inventory Soft-Holds & Reservation
Stock is held while a shopper checks out, so it isn't sold twice.
- A high-performance Reservation API soft-holds cart inventory during external checkout
- Stock stays protected between add-to-cart and order placement
- Prevents overselling and unexpected out-of-stock cancellations during high-demand peak traffic
Configurable Remorse Window & Delayed Shipment Release
Orders wait a set time before shipments are created, so buyers can fix mistakes and checks can run.
- Configurable remorse delay period of 1 to 7,200 minutes between order submission and shipment creation
- A controlled window for automated fraud screening, address verification, or self-service buyer order edits
- The window closes before fulfillment release
A merchant sets a 30-minute remorse hold window, so buyers can fix shipping address typos themselves before the order dispatches to the warehouse.
KIBO passes incoming cart attributes to a fraud detection engine. Low-risk orders pass to fulfillment, while suspicious transactions trigger an automated remorse hold for agent review.
Pre-Authorization Fraud Screening Integration
Fraud checks run before payment authorization or shipment creation, with risky orders held for review.
- Integrates third-party fraud detection applications into the order intake pipeline
- Screening happens before payment authorization or shipment creation
- Imported orders carry external risk scores
- Automated hold rules route orders to CSR review
Unified Order Lifecycle Statuses & System Managed Workflow
Every order moves through system-managed statuses that everyone can see.
- System-managed statuses track each order from creation through allocation, fulfillment, shipment, and completion
- Real-time visibility across buyer portals, customer service consoles, and external BI tools
A customer service representative views a unified timeline showing an order move from “Created” to “Remorse Hold,” “Allocated,” and “In Transit” in a single dashboard view.
An e-commerce manager compares in-store kiosk order capture against online storefront sales side by side using channel dashboards and custom reporting explores.
Channel Performance Intelligence & Order Capture Analytics
Every order carries its channel of origin, so channels can be compared side by side.
- Captures point-of-origin channel codes for every transaction
- Channel, overall order, and year-to-date performance dashboards
- Tracks order counts, total collected, average order value, and items per order
- Custom reporting by site, device, and currency
Conversational Capture Co-Pilot & AI Shopping Assistance
An AI assistant guides shoppers through chat, and AI tools in KIBO Admin help the merchant act on performance.
- An AI assistant in storefront chat guides product discovery, checks inventory, and initiates checkout
- Agent escalation is available
- In KIBO Admin, AI tools summarize performance trends
- They also build targeted promotions and explain active discount rules
A shopper searches inventory and checks out directly within a mobile chat widget while the merchant uses AI admin tools to analyze performance and deploy targeted discounts.
These controls work together.
Ingest orders from any endpoint, protect inventory during checkout, and enforce fraud guardrails, all under rules your business defines.
Proof Points.
FAQs
See How KIBO Unifies Order Intake and Protects Stock at Checkout
See how KIBO's Order Capture & Channel Sales engine normalizes multi-channel order ingestion, soft-holds cart inventory, and enforces pre-fulfillment fraud screening across B2C and B2B channels.