ORDER PROMISING & ACCURACY
Show Exact Delivery Dates and Hold Stock Before the Order Is Placed
KIBO factors real-time inventory, store and DC labor capacity, carrier cutoffs, and inbound supply into every order promise, so B2C shoppers and B2B buyers see accurate delivery dates and the stock they add to cart is reserved for them.
Vague Estimates Cost Conversions Before Order Placement.
Static shipping windows and phantom stockouts hurt margins, B2B contract trust, and customer retention before an order is placed.
The Cost of Getting it Wrong.
Buyers Don't Accept "3-7 Business Days" Anymore.
Static Lead Times
Checkout shows a generic “3 to 5 shipping days” because carrier cutoffs and node processing SLAs aren't visible to selling channels.
Phantom Stockouts
Items sell out during checkout because cart inventory isn't soft-held between add-to-cart and order placement.
Invisible Inbound Supply
Incoming purchase orders are hidden from selling channels, so pre-orders, seasonal drops, and backorders get managed by hand in spreadsheets.
Post-Purchase Disconnect
Provisional delivery dates at checkout change without warning during order release, which triggers cancellation emails and CSR escalations.
Order Promising Capabilities.
From the product page to the delivery date a shopper can count on.
A retailer displays “Order in 20 mins for Pickup Today at Downtown Store” on its B2C site, while its B2B portal shows live regional branch stock for immediate counter pickup.
Pre-Purchase Availability & Location Suggestion
Shoppers and buyers see which nearby locations can fulfill an item before they add it to the cart.
- High-speed location-inventory APIs, batched up to 200 product/location codes
- The Estimated Delivery Date Suggestion API checks fulfillment viability during cart browsing
- The suggestCandidates API provides extension points for real-time node suggestions on PDPs and cart pages
Estimated Delivery Date (EDD) Promising
Delivery dates account for processing times and carrier cutoffs, and every channel shows the same date.
- Precise EDD calculations for Ship-to-Home, BOPIS, and Delivery items
- Dates display across product detail, cart, and checkout pages
- EDDs factor in fulfillment location processing SLAs, carrier cutoff times, and per-location cutoff overrides
- Consistent dates reach shoppers, CSRs in the Call Center UI, and store and DC fulfillers
Retail checkout calculates exact delivery dates by factoring in a DC's 2:00 PM carrier cutoff, while B2B buyers get hard delivery SLA commitments for contract fulfillment.
Consumers can pre-order upcoming seasonal product drops, while B2B buyers allocate call-off orders against confirmed inbound factory shipments.
ATP-Based Date Promising (Future Supply)
Delivery promises can rest on confirmed inbound purchase orders, within a limit you set.
- Delivery promises are generated against confirmed inbound purchase orders (Available-to-Promise)
- A configurable Future Date Limit applies
- Current on-hand stock is used first
- If future dates slip past the limit, affected shipments are reassigned automatically to protect commitments
Cart Inventory Holds & Soft Reservations
Stock is held while a shopper checks out, then released.
- Temporary soft reservations start through the Reservations API the moment an item is added to a cart
- Cart holds protect inventory through checkout for a configurable timeout period
- Stock is released automatically on order completion or cart abandonment
Stock is guaranteed during high-traffic consumer flash sales, and inventory stays protected while B2B buyers finalize multi-line purchase orders or quote approvals.
Promised delivery dates extend automatically when a retail store hits its daily pick cap or a central DC reaches its carrier cutoff, which protects associate labor SLAs.
Node Capacity & SLA-Aware Promising
Promised dates move out automatically when a location reaches its limits.
- Dynamic adjustment of promised dates based on location Capacity Limits
- Applies once a store, DC, or dropship vendor reaches its daily order assignment cap or carrier cutoff
- Promised EDDs for subsequent orders adjust automatically
Split & Transfer Promise Optimization
Orders that split or consolidate get a date for each line.
- Line-item level EDD calculations when orders split across locations
- Also when orders consolidate at a transfer node (STH/Delivery Consolidation) before final shipping
Consumer orders show separate arrival dates for split direct-ship items, while consolidated multi-item wholesale orders get one unified arrival date.
A credit manager reviews the supply and demand view to confirm that a call-off order release is backed by valid inventory.
Supply & Demand Analytics & Network ATP Visibility
Supply and demand views show what stock is available and where the network is over-committed.
- Consolidated supply and demand dashboards and network reservation views
- They expose available stock, fill rates, reservation statuses, and EDDs
- Over-commitments are flagged for replenishment
AI-Driven Promise Transparency & Routing Explanation
KIBO AI answers questions about routing decisions and tracks fill-rate trends.
- KIBO AI agents answer natural-language queries from routing logs
- They track fill-rate performance trends
- Promises become transparent and measurable
An operations manager asks KIBO AI for the routing rationale when an order splits and its EDD changes, which resolves disputes with clear data.
These controls work together.
Hold cart inventory during checkout, promise against confirmed inbound POs, and display exact EDDs on the PDP, all under rules your business defines.
Leading Analysts Trust KIBO.
FAQs
Give Every Order a Delivery Date You Can Keep
See how KIBO shows exact delivery dates and holds stock, to support checkout conversion and reduce order cancellations across B2C and B2B channels.